Our latest COVID-19 updates.

Brightwater continues to ensure the health and wellbeing of our most vulnerable clients is our top priority. Communication during this time is paramount and we will provide updates on this page as well as communicate directly with our staff, residents and their families. Please see our Frequently Asked Questions (FAQs) below on our pandemic response and if you have any other questions, please email us at [email protected]

Frequently asked questions

  • How would I hear about an outbreak at my family member’s home?

    If your loved one received a positive test, you will receive a call immediately.

    If we receive a positive test in your family member’s home (even if they are not COVID-19 positive) you will receive an email and text in the first few hours of the result being made known to us. This will be followed up with a phone call from our Communications Support Officers as soon as we can, so please make sure your contact details are correct in our system by contacting your family member’s home if these change.


    Our Communications Support Officers will be on hand to proactively call our primary contacts as required and we will of course continue to keep you updated regularly via email and text as the situation changes.

  • What would happen in the case of a COVID-19 outbreak at a Brightwater Residential site?

    Brightwater has in place a thorough pandemic response plan in case of an outbreak.

    This includes details of how we would communicate to you and how we would manage the care of your loved one.

    It also includes details of infection control and care to prevent further spread of COVID-19 in the home, including the ability to replace staff if required with other staff from within Brightwater to ensure continuity of care is delivered. Our staff are well trained in infection control practices, including the wearing of PPE (personal protective equipment). We also have access to a team of specialists who would support us in the management of an outbreak. This includes a Geriatrician and Infectious Disease Physician from the WA Department of Health. Brightwater also has its own Nurse Practitioners.

    Our plan has been developed in conjunction with both the Commonwealth and State Health Departments and it adopts the WA Health Residential Aged Care Facility Outbreak Management Plan. The WA Department of Health will continue to direct us in the actions we take in the case of an outbreak – this will include contact tracing, but they will also advise us on whether or not we continue to care for a positive COVID-19 client on site or if they will be transferred to hospital. It is also important that we have advanced care plans and directives in place for our clients to understand their wishes in this situation.

  • Will I be able to visit my loved one in the case of a COVID-19 outbreak?

    We will be directed by the Department of Health in this matter. In the latest State Government Outbreak Plan it looks like we will have to restrict visitors in some way, but there is likely to be Directions that enable us to enable some safe visiting too.

    We will of course provide guidelines around this at the time. 

    However, we would make sure there were alternate means of communicating with your family members including Skype calls, telephone calls and window visits where we could safely do so.

    We have introduced our Partner in Care program to enable visitors to continue to visit our aged care and disability homes as safely as possible during the COVID-19 pandemic. To find out more and apply, click here

  • What does Brightwater's Pandemic Response Plan Plan cover?

    Our Pandemic Response Plan covers everything from infection control, the provision of extra staff and Personal Protective Equipment (PPE), the correct use of PPE, and communication in the event of an outbreak. 

  • How will Brightwater work with WA Department of Health in case of an outbreak?

    Brightwater will work very closely with the WA Department of Health in the event of a COVID-19 outbreak at one of our residential homes.

    The WA Department of Health will issue direction and guidance about a number of key decisions in the event of an outbreak including: which clients should move to a separate quarantine area; and whether COVID-19 positive clients will be transferred from the home and where they will be transferred to (for example, to a private hospital or unused care facility).

  • How will our clients and their families be informed if they receive a positive COVID-19 result

    The Service Manager, Program Lead or appropriate clinical staff member on site who has a strong relationship with the client will advise them sensitively and appropriately. The primary contact of a resident will also get an immediate phone call. 

  • How will Brightwater ensure continuity of care if staff members test positive to COVID-19?

    We have in place a surge workforce of COVID-19 trained Brightwater staff that we can call on in the case of an outbreak. 

    However, we know that the whole State is dealing with unprecedented staff shortages and the aged and disability care industry and Brightwater are no exception.

    As we move to an environment where community members are getting sick through COVID-19 infections we expect that this will get worse.

    This means whilst we will do our best to cover all shifts and maintain all services there will be times when we will be short staffed, and we will have to prioritise services. 

  • Can I visit?

    Please click here for current information about visitors to our disability homes and here for our Residential Aged Care homes. 

    During an outbreak, we will advise you of visitation Directions.

    Please pre-book via Zipline. However, if you cannot please phone your site directly to arrange a visit.