Brightwater & COVID-19

Brightwater continues to ensure the health and wellbeing of our most vulnerable clients is our top priority.

Communication during this time is paramount and we will provide updates on this page if the COVID-19 situation changes in Western Australia.

Please see our Frequently Asked Questions (FAQs) below on our pandemic response. If you have any questions or feedback, please click here and we will respond to you within 48 hours.


Latest Updates

Frequently asked questions

  • How would I hear about an outbreak at my family member’s home?

    If your loved one received a positive test, you will receive a call immediately.

    If we receive a positive test in your family member’s home (even if they are not COVID-19 positive) you will receive an email and text in the first few hours of the result being made known to us. This will be followed up with a phone call from our Communications Support Officers as soon as we can, so please make sure your contact details are correct in our system by contacting your family member’s home if these change.

    Our Communications Support Officers will be on hand to proactively call our primary contacts each day and we will of course continue to keep you updated regularly via email and text as the situation changes.

  • What would happen in the case of a COVID-19 outbreak at a Brightwater Residential site?

    Brightwater has in place a thorough pandemic response plan in case of an outbreak.

    This includes details of how we would communicate to you and how we would manage the care of your loved one.

    It also includes details of infection control and care to prevent further spread of COVID-19 in the home, including the ability to replace staff if required with other staff from within Brightwater to ensure continuity of care is delivered. Our staff are well trained in infection control practices, including the wearing of PPE (personal protective equipment). We also have access to a team of specialists who would support us in the management of an outbreak. This includes a Geriatrician and Infectious Disease Physician from the WA Department of Health. Brightwater also has its own Nurse Practitioners.

    Our plan has been developed in conjunction with both the Commonwealth and State Health Departments and it adopts the WA Health Residential Aged Care Facility Outbreak Management Plan. The WA Department of Health will continue to direct us in the actions we take in the case of an outbreak – this will include contact tracing, but they will also advise us on whether or not we continue to care for a positive COVID-19 client on site or if they will be transferred to hospital. It is also important that we have advanced care plans and directives in place for our clients to understand their wishes in this situation.

  • Will I be able to visit my loved one in the case of a COVID-19 outbreak?

    We will be directed by the Department of Health in this matter. In the latest State Government Outbreak Plan it looks like we will have to restrict visitors in some way, but there is likely to be Directions that enable us to enable some safe visiting too.

    We will of course provide guidelines around this at the time. 

    However, we would make sure there were alternate means of communicating with your family members including Skype calls, telephone calls and window visits where we could safely do so.

  • What does Brightwater's Pandemic Response Plan Plan cover?

    Our Pandemic Response Plan covers everything from infection control, the provision of extra staff and Personal Protective Equipment (PPE), the correct use of PPE, and communication in the event of an outbreak. 

  • How will Brightwater work with WA Department of Health in case of an outbreak?

    Brightwater will work very closely with the WA Department of Health in the event of a COVID-19 outbreak at one of our residential homes.

    The WA Department of Health will issue direction and guidance about a number of key decisions in the event of an outbreak including: which clients should move to a separate quarantine area; and whether COVID-19 positive clients will be transferred from the home and where they will be transferred to (for example, to a private hospital or unused care facility).

  • How will our clients and their families be informed if they receive a positive COVID-19 result

    The Service Manager, Program Lead or appropriate clinical staff member on site who has a strong relationship with the client will advise them sensitively and appropriately. The primary contact of a resident will also get an immediate phone call. 

  • How will Brightwater ensure continuity of care if staff members test positive to COVID-19?

    We have in place a surge workforce of COVID-19 trained Brightwater staff that we can call on in the case of an outbreak. 

    However, we know that the whole State is dealing with unprecedented staff shortages and the aged and disability care industry and Brightwater are no exception.

    As we move to an environment where community members are getting sick through COVID-19 infections we expect that this will get worse.

    This means whilst we will do our best to cover all shifts and maintain all services there will be times when we will be short staffed, and we will have to prioritise services. 

  • Can I visit?

    During times of no outbreak, our standard visiting hours are now 9am to 6pm, 7 days per week.

    During 9am to 6pm, visitors will not need to pre-book a visit. You will be able to drop in to visit any time during these hours. You must however, still sign in via Zipline on arrival (including answering all screening questions as per previous protocols). This assists us with contact tracing should we ever require it.

    For the hours from 6pm – 9am (ie overnight), we ask that were possible, you continue to pre-book via Zipline. However, if you cannot please phone your site directly to arrange a visit during these times.

    All visitors must sign in on arrive, complete a health direction, have evidence of an up to date flu vaccination (and from 31st January 2022 COVID-19 vaccination). 

    During an outbreak, we will be guided by the Department of Health and the relevant State Directions and we will update you on these should they change.