Brightwater and COVID-19

The Coronavirus (COVID-19) outbreak is evolving daily and Brightwater continues to proactively plan to ensure the health and wellbeing of our most vulnerable clients is our top priority.

Information for Residential Aged Care and Disability Services (our residential homes)

On Thursday 19 March we made the decision to put visitor restrictions across all of our residential homes – both in aged care and disability services. 

This was not a decision that the team at Brightwater took lightly.

However, we know that we look after people who are amongst our most vulnerable and their health, wellbeing and safety is always at the forefront of all decisions we make. We also know that this is one of the most successful strategies to protect older people worldwide.

Whilst this is an unsettling time for many families, all essential care for our clients’ physical and mental wellbeing will continue. Our aim is to keep our clients as happy and as comfortable as possible, especially at an unsettling time like this and we have put a number of initiatives in place to support our clients during this time.

Read our latest communications and frequently asked questions for residential clients below:

19 March 2020: Announcement to families

Questions about COVID-19?

Read our FAQs below or click to email our COVID-19 team.


Information for Brightwater At Home clients

Care for our Brightwater At Home clients continues and Brightwater is taking all proactive steps to ensure our carers follow strict infection control procedures and have plans in place to ensure continuity of services.

Read our latest communications for Brightwater At Home clients below:

19 March 2020: Update for clients and families

Information for Capacity Building clients

We are currently reviewing all Capacity Building services and working out how we can deliver these to you in the safest way possible, given current social distancing requirements outlined by the Federal and State Government.

We will be providing essential services face-to-face and other services, where possible, via phone or Skype.

Read our latest communications for Capacity Building clients below:

1 April 2020: Update for clients and families

Useful COVID-19 resources

The following are useful resources to keep updated with the latest guidelines on COVID-19.

If you have any questions, please email, including your contact number and we will respond to you within 24 hours.