How to apply for home care assistance.
We understand that organising home care services can be a daunting task, and can be there every step of the way in your application for government funded home care services.
At Brightwater, we have helped thousands of Western Australians just like you get approved for subsidised home care, and begin their home care services with us. If you’re in need of care services while you’re waiting for funding, we can help you with that too.
Below is a quick and easy guide to help you get going. If you need any assistance with getting started, please call us on 1300 223 968.
1. Phone assessment
To access government funding for your home care services, you’ll need to call My Aged Care on 1800 200 422, to have an over-the-phone assessment.
My Aged Care was established by the Australian Government as a starting point to access government funded aged care services.
They will work out your needs and care arrangements, and determine whether you’re eligible for funding through the Commonwealth Home Support Programme or a Home Care Package.
Before your assessment, we can talk you through the type of questions you’ll be asked and how to answer them so you get the most out of your funding.
2. Face-to-face assessment
Face-to-face assessments are conducted in person, at your own home. The assessor will call you to arrange a time to visit you, and you are welcome to have a family member, friend or carer with you, if you choose.
A home support assessment with a Regional Assessment Service (RAS):If, based on the phone assessment, My Aged Care thinks you suit the Commonwealth Home Support Programme, they will arrange for a face-to-face assessment by the Regional Assessment Service (RAS). You will usually find out if you’re eligible in the face-to-face assessment. The assessor will tell you what services you’re eligible to receive, or explain why you’re not eligible.
A comprehensive assessment with an Aged Care Assessment Team (ACAT):If, based on the phone assessment, My Aged Care thinks a Home Care Package is suitable for you, you will have a comprehensive face-to-face assessment with the Aged Care Assessment Team (ACAT). After your assessment, the assessor will take some time to review the information and make a decision. You will find out the outcome through a letter, which will contain the decision, the level of package you have been approved for, the reasons for the decision, and a copy of your support plan.
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Why you can trust Brightwater
Holistic approach to health
We have an in-house team of health professionals, that includes nurses, physios, OTs and more - who work together to ensure you receive the best quality care.
Not-for-profit since 1901
For over 100 years, we’ve been there for West Australians from all walks of life. With humble beginnings in Subiaco, today we provide services all across Perth.
Responsibility for research
We are the only WA home care provider with a dedicated Research Centre – a hub of discovery and innovation, collaborating with national and international universities to find innovative solutions to improve the quality of lives of our clients.
We were selected in 2018 to run the Australian pilot Specialist Dementia Care Unit, accommodating clients who would otherwise require care in a hospital setting and our learning will influence the whole industry in the coming years.