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Important visitor information for Disability Homes


The following guidelines are in place:

Rapid Antigen Testing (RAT)

  • All staff, contractors, agency staff, NDIS providers and volunteers must undertake a Rapid Antigen Test every 72 hours.
  • All visitors must also undertake a Rapid Antigen Test every 72 hours.
    • It is also recommended that children participate in regular Rapid Antigen Testing if they are able.
    • Please note, if you do test positive for Covid-19 please stay away from the home until 7 days post infection (or until symptoms are completely resolved, whichever is longer) to prevent spreading Covid-19 in our homes.
    • We will have stocks of RATs available to you at our homes if you do not have access to any.


  • Masks are voluntary for all staff, contractors, agency staff and visitors, effective 1 March 2023.  



  • There is no limit to the number of visitors to a client– either at a time or on any given day. There are no set visiting hours.
  • We ask of course that if you are unwell, you continue to stay away. If you do test positive to Covid-19 we ask that you do not enter a disability care home for a period of a full 7 days and not to return until all your symptoms have resolved. 


  • Zipline sign in remains in place for all staff, visitors, contractors, volunteers and agency staff.

During an outbreak

  • During an outbreak we will put in place increased PPE for all staff, visitors, contractors, agency staff and volunteers.
  • Visitors will be restricted to two visitors per client per day. If the house is a red zone, only trained Partners in Care will be able to visit. If you would like more information about becoming a Partner in Care please visit: Partner in Care | Brightwater (
  • The site may also restrict visiting hours during an outbreak – this will be determined by the site and communicated to residents and families at the time.