Read our latest general updates

Important visitor information for Disability Homes


Update as at 10 November 2022 

Dear Clients, Family and Friends,

As you know the WA Government has announced that the State of Emergency and Public Health State of Emergency is no longer. This means that organisations like Brightwater will continue to follow public health advice and set our own internal policies. 

In light of continuing community cases of Covid-19, as well as feedback from our clients and families around our Covid-19 measures, we will continue with a balanced approach to risk and well-being.

We will review these measures in one month’s time, once again based on community case numbers and public health advice.

The following will be effective from Friday 11 November 2022.

Rapid Antigen Testing

  • All staff will continue to undertake Rapid Antigen Testing every 72 hours (3 days).
  • All visitors, contractors, and volunteers must continue to undertake Rapid Antigen Testing every 72 hours (3 days). We can provide these to you if you do not have stocks at home.


  • All staff, contractors and volunteers in our disability homes will continue to wear a surgical mask.
  • Masks are recommended, but optional, for visitors. We can provide these to you if you do not have stocks at home.


  • Mandatory Covid-19 and influenza vaccination remains in place for all staff, volunteers, contractors and agency staff.
  • It is recommended that visitors to disability homes, including NDIS providers, are vaccinated against Covid-19 and influenza.


  • There is no limit to the number of visitors to a client– either at a time or on any given day.
  • There are no set visiting hours.
  • We ask of course that if you are unwell, you continue to stay away. If you do test positive to Covid-19 we ask that you do not enter a disability care home for a period of a full 7 days and not to return until all your symptoms have resolved. 


  • Zipline sign in remains in place for all staff, visitors, contractors, volunteers and agency staff.

During an outbreak

  • During an outbreak we will put in place increased PPE for all staff, visitors, contractors, agency staff and volunteers.
  • Visitors will be restricted to two visitors per client per day. If the house is a red zone, only trained Partners in Care will be able to visit. If you would like more information about becoming a Partner in Care please visit: Partner in Care | Brightwater (
  • The site may also restrict visiting hours during an outbreak – this will be determined by the site and communicated to residents and families at the time.

Thank you for your ongoing support as we continue manage the impacts of Covid-19.