Read our latest general updates

Important visitor information for Residential Aged Care


The following guidelines are in place:

Rapid Antigen Testing (RAT)

  • All staff, contractors, agency staff, NDIS providers and volunteers should undertake a Rapid Antigen Test (RAT) every 72 hours. 
  • All visitors must also undertake a Rapid Antigen Test every 72 hours.
    • It is also recommended that children participate in regular Rapid Antigen Testing if they are able.
    • Please note, if you do test positive for Covid-19 please stay away from the home until 7 days post infection (or until symptoms are completely resolved, whichever is longer) to prevent spreading Covid-19 in our homes.
    • We will have stocks of RATs available to you at our homes if you do not have access to any.


  • Masks are voluntary for all staff, contractors, agency staff and visitors, effective 1 March 2023.  



  • There is no limit to the number of visitors to a resident – either at a time or on any given day. Visiting hours in residential aged care are 9am – 6pm, 7 days per week with the site also able to make exceptions for people who need to visit after hours.
  • Consider enjoying your visit in our garden areas or outside areas if the weather is nice.
  • We ask of course that if you are unwell, you continue to stay away. If you do test positive to Covid-19 we ask that you do not enter a residential aged care home for a period of a full 7 days and not to return until all your symptoms have been resolved for at least 24 hours.


  • Zipline sign in remains in place for all staff, visitors, contractors, volunteers and agency staff.
  • Swipe cards are available for families to use at our main entrance, please phone your site if you would like one or your old card reactivated.


During an outbreak

  • During an outbreak we will put in place increased PPE for all staff, visitors, contractors, agency staff and volunteers.
  • Visitors will be restricted to two visitors per resident per day. If the house is a red zone, only trained Partners in Care will be able to visit. If you would like more information about becoming a Partner in Care please visit: Partner in Care | Brightwater (
  • The site may also restrict visiting hours during an outbreak – this will be determined by the site and communicated to residents and families at the time.


Visitors to Residential Aged Care homes can book through Zipline: