Read our latest general updates

Important visitor information for Residential Aged Care:

Visitors to Residential Aged Care homes must book through Zipline:

Visiting Guidelines are as follows:

  • 2 visitors per resident per day.
  • Swipe cards are deactivated, and visits must be booked via Zipline here: Brightwater Bookings | Powered by Zipline.
  • Visiting hours are restricted (vary from site to site. Please check Zipline for your home’s hours.)
  • Visitors must visit residents in their rooms or outdoor areas (weather permitting). Visits are not to be conducted in shared spaces.
  • Visitors must observe social distancing requirements.
  • Visitors must continue to stay away if they are unwell or showing any respiratory symptoms.
  • Visitors must continue to always wear an N95 mask (indoors and outdoors) and practice good hand hygiene.
  • Visitors must sign a declaration of a negative Rapid Antigen Test (RAT) in Zipline (taken in the last 24 hours).
  • Visitors who have been a 'close contact' must not enter the facility within 14 days from their last contact with the person with COVID-19.
  • Visitors must continue to sign in via Zipline on arrival at all times, completing a health declaration (including declaration of a negative Rapid Antigen Test), scanning the Safe WA QR code, and then sign out on exit.
  • If not done already, proof of full COVID-19 and current influenza vaccination must be uploaded to Zipline. Please note an up to date 2022 Influenza Vaccine is required by 31 May 2022. 

You can also find a copy of the Visitors to Residential Aged Care Directions No 12 here. 


Latest general updates across Residential Aged Care 

The following Brightwater homes are currently in outbreak management:

  • Brightwater Madeley, 4th May 2022 
  • Brightwater Oxford Gardens, 5th May 2022 
  • Brightwater The Cove, 6th May 2022 
  • Brightwater Birralee, 11th May 2022
  • Brightwater The Village, 12th May 2022 
  • Brightwater Onslow Gardens, 15th May 2022

We are communicating directly with impacted clients and families. If you have any questions or have not received an email update, call us on 1300 223 968 or email us at [email protected].