Read our latest general updates

Important visitor information for Residential Aged Care:

Visitors to Residential Aged Care homes must book through Zipline:

Visiting Guidelines are as follows:

  • 2 visitors at a time per resident, but no limit on the number of visits in a day.
  • Visits are to be booked via Zipline here: Brightwater Bookings | Powered by Zipline.
  • Visiting hours are restricted (These vary from site to site. Please check Zipline for your home’s hours.)
  • Visitors must observe social distancing requirements.
  • Visitors must continue to stay away if they are unwell or showing any respiratory symptoms.
  • Visitors must continue to always wear a mask (indoors and outdoors) and practice good hand hygiene.
  • Visitors must continue to sign in via Zipline on arrival at all times, completing a health declaration (including declaration of a negative Rapid Antigen Test) and then sign out on exit.
  • Proof of full COVID-19 (two doses) and current influenza vaccination must be uploaded to Zipline. 

You can also find a copy of the Visitors to Residential Aged Care Directions No 13 here. 


Latest updates from our residential aged care homes

Click here to read the latest Covid-19 updates from your home. 


Latest general updates across Residential Aged Care