Feedback
Brightwater appreciates feedback from our clients as well as their relatives and friends.
Whether positive or negative, your comments are a valuable tool to help us continue providing the best quality services.
How to submit your feedback
By phone: Contact our Welcome Team team on 1300 223 968 between 8:00am and 5:00pm (Monday to Friday)
Online: Complete the form below to submit your feedback.
Other ways to give feedback
If you are unsatisfied with how we have resolved your complaint the following organisations can be contacted:
Department of Communities
Phone: 08 6217 6888
Freecall: 1800 176 888
www.communities.wa.gov.au/contact/complaints-and-feedback
Health and Disability Services Complaints Office
Phone: 08 6551 7600
Freecall: 1800 813 583
www.hadsco.wa.gov.au/complaints
NDIS Commission
Phone: 1800 035 544 (Freecall from landlines)
TTY: 133 677. Interpreters can be arranged
www.ndiscommission.gov.au/about/complaints
Use an advocacy service
Disability advocates can take action on their own behalf, or can assist another person, or a group of people with disability – they may work in a paid or voluntary capacity. Click here to find an advocacy service.