24/7 care in a home to call your own.

We understand that it’s important to have family nearby. We have 11 homes across Perth, from Joondalup to Mandurah (plus a new home in Inglewood opening in spring 2022), providing support for a range of low and high care needs. We also have homes that specialise in supporting people living with dementia.

Our team gets to know each and every one of our residents. Not just their names. And not just their needs. They’ll listen to who you are and where you’ve been, honouring the past and looking positively to the future.

Why you can trust Brightwater

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Holistic approach to health

We have an in-house team of health professionals, that includes nurses, physios, OTs and more - who work together to ensure you receive the best quality care.

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Not-for-profit since 1901

For over 100 years, we’ve been there for West Australians from all walks of life. With humble beginnings in Subiaco, today we provide services all across Perth.

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Responsibility for research

We are the only WA home care provider with a dedicated Research Centre – a hub of discovery and innovation, collaborating with national and international universities to find innovative solutions to improve the quality of lives of our clients.

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Dementia specialists

We were selected in 2018 to run the Australian pilot Specialist Dementia Care Unit, accommodating clients who would otherwise require care in a hospital setting and our learning will influence the whole industry in the coming years.

Frequently asked questions

View All FAQ’s
  • Can I take my loved one out on excursions?

    While we are in a phase of no community transmission in WA, external outings are permitted when they can be conducted in a safe manner. This means that there are appropriate infection prevention measures in place and an agreement by the resident and family to provide accurate information and engage in risk mitigation procedures whilst on the outing and screening procedures on return.  Your Service Manager or Program Leader will be able to provide you with the relevant risk assessment form.

  • Can I take social leave, for example for day trips or family holidays?

    Yes, you are entitled to take 52 days of social leave in a financial year. 

    While you are on social leave, you will still be required to pay your agreed fees and daily accommodation costs.

    Brightwater will continue to hold your place for you while you are on social leave.

    Please contact us if you need to extend the period of time that you are on social leave.

    If extra social leave is required in addition to the 52 days, an additional fee will be charged to secure your place at Brightwater.

    If you are away from Brightwater for 7 days or more and you have not notified us, we may not be required to continue to secure a place for you. However, we will write to you before any such decision is taken.

    We would appreciate it if you could update us on any changes to your condition while on social leave.

  • What happens if I need to take leave to go to hospital?

    There is no limit on the length of time that you can leave Brightwater to be in hospital.

    While you are in hospital, you will still be required to pay your agreed fees and daily accommodation costs.

    Brightwater will continue to hold your place for you while you are in hospital.

  • Can I take leave for emergency reasons, such as the COVID-19 pandemic?

    Yes, you can request to take a period of temporary leave from Brightwater due to an emergency situation, such as the COVID-19 pandemic.

    Taking emergency leave will not impact on your social leave entitlements.

    While you are on emergency leave, you will still be required to pay your agreed fees and daily accommodation costs.

    Brightwater will continue to hold your place for you while you are on emergency leave.  Brightwater will not require you pay any additional fees to hold your place.

    We would appreciate if you could update us on any changes to your condition while on emergency leave and when you intend to return to Brightwater.

  • What do I pay and what does the government pay?

    What the government pays and what you pay depends on your financial situation and the outcome of your Income and Assets Assessment with Centrelink or Veterans Affairs.

     

  • How can I organise residential aged care for my elderly parent?

    We're happy to support you in the process of organising care for your elderly parent.

    Simply give us a call on 1300 223 968 and ask to speak to our Welcome Team, who will gather some information about your parent and then explain the next steps to securing a suitable home.

    From a government perspective, your first action is to register with My Aged Care and request an assessment for residential aged care, which is a requirement when seeking aged care services.

  • Can I view all the residences I am interested in?

    Yes, appointments can be made to view our aged care homes.

    Please call 1300 223 968 and ask to be put through to our Welcome Team who will schedule a time for you at the homes that best suit your needs.

  • Do you offer residential accommodation for married couples?

    Yes, we do offer accommodation for married couples in some of our aged care homes.

    Give our Welcome Team a call on 1300 223 968 and we'll let you know what is available.

  • What is an ACAT assessment and how can I arrange one?

    This is an assessment carried out by the Aged Care Assessment Team (ACAT) when an individual is hoping to access subsidised aged care services.

    An assessment can be arranged through My Aged Care after you have registered for and acquired an Aged Care number.

  • How long is the waiting list to access residential aged care?

    Our waiting lists vary from site to site.

    So that you're ready when a vacancy arises, we will assess your needs, match you to the site which can best support your needs, provide a tour and help you complete the necessary paperwork to secure a position on our waiting list as soon as we can.

  • Why do I need to complete an Income & Assets form?

    Completing an Income and Assets Assessment will ensure that you do not pay more aged care fees than necessary.

  • How do I transfer to Brightwater from another aged care home?

    It is easy to transfer from another aged care provider to Brightwater.

    Typically, your current provider will require a letter in writing giving 7 days notice to leave. Our Welcome Team can then assist you with documentation and support you as you transfer to us.

  • Can I keep using the same doctor/GP in residential aged care?

    Yes, you can keep your own GP if they are willing to visit, make a house call as required and provide an after hour service.

    Otherwise, your family is free to take you to a GP and organise/deliver medications.

  • Can I bring my own furniture?

    Yes!

    You can bring a comfy chair, a TV and TV stand and one or two small personal furniture items such as a display cabinet, bookcase or bedside cupboard.

  • Do you cater for special dietary requirements?

    Yes, we cater for many special dietary requirement needs such as diabetes, vegetarian or vegan diets, allergies or medical conditions such as dysphagia.

    Please discuss any specific dietary requirements with our Welcome Team.

  • What if I don't like my new home?

    Your satisfaction is important to us - we want to make sure you will feel welcome and supported at all times.

    Please discuss any concerns with your site Service Manager who will do whatever they can to understand your concerns and meet your expectations. 

    However, if you remain unsatisfied you can request to leave your new home to transfer to another Brightwater home or if all opportunities are exhausted, advise of your intention to leave.