Key takeaways

  • We understand that over time you may need to make some changes to your service.
  • You can request changes to your schedule, your service and your team.
  • Your coordinator is a key first contact for any changes.
  • Home Care
  • HCP
  • CHSP

I need to change my service, schedule or team

Sometimes we need a change. Whether it be because your schedule changes, you need new services or just need to adjust your care team. We understand that over time you may need to make some changes to your service.

From time-to-time Brightwater may need to change aspects about your service as well. Find out what we may change and how we communicate those changes here.

Here’s how you make a change to your schedule.

Looking to change your services, click here.

Click here to change your team.

Changing your schedule

Making a one-off change to your service time or day

You’ve got an appointment, or someone is coming to visit. No matter the reason, sometimes you can’t meet your regularly scheduled service.

No worries, give the scheduling team a call on (08) 9400 8700 to reschedule your service.

If they are unable to take your call, leave your name and number and they will ring you back. Please give as much notice as you can, so the scheduling team can accommodate your request.

Please note, services are available on public holidays; however, they are billed according to our public holiday rates. If your regular services fall on a public holiday, you will need to cancel or change the service if you do not wish to pay the public holiday rate.

For more information on our rates, click here.

Permanent change of time and day for your service

Overtime our weekly schedules can shift and change. If you need to permanently change the time and day of your service, give your coordinator a call.

They will be able to update your schedule to your new time and day.

Please note a few considerations when permanently changing the time and day of your service:

  • We require 24 hours’ notice for any change to your services. If within the 24 hours, the service will be charged per usual.
  • Services are available on public holidays; however, they are billed according to our public holiday rates. If your regular services fall on a public holiday, you will need to cancel or change the service if you do not wish to pay the public holiday rate.

Putting your services on hold

If you are going on holiday, or to hospital or having some respite care, you may need to pop your services on hold.

Let your coordinator know your leave dates so we can put your services on hold whilst you will not need them. Just let us know when you arrive home so your services can resume.

As mentioned above, please give at least 24 hours’ notice for putting your services on hold, otherwise your services may be charged as usual.

Cancelling your service

You can cancel your service with us at any time.

To do this, contact your coordinator and let them know. You can also recommence with us at any time. Just give us a call and we’ll begin the process to reinstate your services, subject to availability.

Under some circumstances, you may require a reassessment.

Changing your service

As with a lot of things in life, your needs will change over time, including your services. So as your needs change you can access a range of services available to you as part of your home care.

You can find all of our services here.

If you would like to change your services or access some of our new services, give your coordinator a call to discuss adding them to your plan.

They will be able to advise what availability the service has as well as how it will impact any budgets you may have.

Changing your team

There can be many reasons why you may need to change a member of your team. It is ok to request a change to your team, whenever you would like.

Just give your coordinator a call and they will begin the process to change your team. Try to give your coordinator as much notice as possible so they can work with the team to change our staff schedules.

If you have any questions about changes to your services, your coordinator is a fantastic first option for assistance. If you aren’t sure who your coordinator is, give our scheduling team a call on (08) 9400 8700.

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