Key takeaways

  • Understanding home care fees and charges is crucial for understanding CHSP and HCP.
  • Providers must provide a copy of fees and charges when signing an agreement and update them if necessary.

Where can I find the home care fees and charges?

An important part of understanding your home care services is understanding the fees and charges your provider charges.

The fees you may be charged will depend on the type of home care you are receiving, as they are different for the Commonwealth Home Support Programme, and a Home Care Package.

Your provider needs to provide you with a copy of the fees and charges when you sign a home care services agreement. They also need to provide you with an updated version if they make any changes to their fee schedule.

If you are still discovering home care and want to know more about the difference between the Commonwealth Home Support Programme and Home Care Packages, click here.

Brightwater at Home’s fees and charges

If you are a Brightwater at Home client, you can find our fees and charges on our website. We review our fees every year and notify clients of any changes, so it’s a good idea to keep an eye on any mail you receive from us. We also have the following guide to home care fees and charges available here

Commonwealth Home Support Programme (CHSP)

The Australian Government heavily subsidises our CHSP services, so your fees stay reasonable and affordable. Generally, your contribution to help cover the cost of services is approximately $15 per hour or $7.50 per half hour for each service you receive from us. Under the CHSP there are no exit fees or other fees to worry about.

Home Care Package (HCP)

If you are receiving a Home Care Package with Brightwater, you can find our rates in our fee schedule. We keep the schedule up to date here.

About Management Fees in HCP

Like other organisations, we charge a care management fee which helps us cover necessities like your coordinator, care planning, assessments and scheduling; and a package management fee, which helps us cover the cost of administration, and is charged according to your package level.

Both of these fees are charged fortnightly and the amount depends on your package level. The fees come from your annual home care package funding.

We will also look at your packaged amount and create a care plan to utilise these funds to ensure you get the care you need.

If you are confused about the home care fees and charges, give us a call on 1300 223 968 or email [email protected].

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