Policies, Procedures & Toolkits
Please find below frequently requested policies, procedures and toolkits requested by carers. If you do not find your required policy or procedure, please complete the request form.
NDIS Toolkit
The NDIS Toolkit helps guide individuals with a disability and their support network to effectively plan for the NDIS.
Read moreFeedback Procedure
This procedure outlines how Brightwater encourages and manages feedback, including complaints, compliments and suggestions.
Read moreVisitor Access to Residential Facilities
This procedure guides the requirements a visitor needs to undertake before entering a Brightwater residential facility.
Further support
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My Aged Care
An Australian government website and phone line that can help you access aged care services and information.
https://www.myagedcare.gov.au/
Phone: 1800 200 422
Email: [email protected]
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Council on the Ageing (COTA WA)
Supports the rights and interests of older Western Australians.
Phone: 08 9472 0104
Email: Online form
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Dementia Australia
Represents the thousands of people in Australia living with dementia, as well as the people involved in their care
Phone: 1800 100 500
Email: Online form
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Carers WA
Provides support, education and counselling for carers.
Phone: 1300 227 377
Email: [email protected]
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Palliative Care Western Australia
Information and resources for individuals and carers about end-of-life care.
https://palliativecarewa.asn.au/
Phone: 1300 551 704
Email: Online form
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Aged Care Quality and Safety Commission
The Commission is the national end-to-end regulator of aged care services, and the primary point of contact for consumers and providers in relation to quality and safety.
https://www.agedcarequality.gov.au/
Phone: 1800 951 822
Email: [email protected]
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Elder Abuse Helpline
If you or someone you know is experiencing elder abuse, or has a question about elder abuse, please call the Elder Abuse Helpline.
https://www.wa.gov.au/organisation/department-of-communities/elder-abuse-strategy
Phone: 1300 724 679
Email: [email protected]
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WA Carers Recognition Act 2004
The Act is a Western Australian law which recognises the role of carers in the community and provides a way of involving them in delivering services that affect carers and their caring role.
https://www.wa.gov.au/organisation/department-of-communities/carers-recognition-act-2004
Phone: 1800 176 888
Email: [email protected]
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National Disability Insurance Scheme (NDIS)
Supports Australians living with disability, as well as their carers and families.
Phone: 1800 035 544
Email: Contact form
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Brain Injury Australia
Provides information and advocacy for Australians living with brain injury.
https://www.braininjuryaustralia.org.au/
Phone: 02 9808 9390
Email: [email protected]
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Disability Advocacy Finder
Disability advocates can take action on their own behalf, or can assist another person, or a group of people with disability – they may work in a paid or voluntary capacity.
https://disabilityadvocacyfinder.dss.gov.au/disability/ndap/
Email: [email protected]
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Health and Disability Services Complaints Office (HaDSCO)
An independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.
Phone: 1800 813 583
Email: [email protected]
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Translating and Interpreting Service TIS National
An interpreting service provided by the Department of Home Affairs for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
https://www.tisnational.gov.au/
Phone: 1300 575 847
Email: [email protected]
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NDIS Quality and Safeguards
An independent agency established to improve the quality and safety of NDIS supports and services.
https://www.ndiscommission.gov.au/
Phone: 1800 035 544
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Synapse
Synapse provides a range of specialist services for people who have a brain injury or disability, carers, family members and organisations.
Phone: 1800 673 074
Email: Contact form
