Key takeaways

  • The first thing you will need is your letter confirming your package assignment.
  • If you would like to proceed with Brightwater as an aged care provider, give us a call on 1300 223 968.
  • Our Welcome Team will review your support plan and the level of care you require.
  • We will arrange a face-to-face appointment at home to assist with the paperwork.
  • Once the paperwork is complete we will confirm a starting date.

What do I need to make an application for home care services?

3 min read

You’ve had your ACAT assessment, and you’ve been approved for a Home Care Package, so how do you make an application?

The first thing you will need is your letter confirming your package assignment. This letter will read ‘you’ve been assigned a home care package’ and includes your referral code. Which is your unique reference number for receiving services, which you will need to give to your chosen provider.

You have 56 days from the date of your letter to enter into a home care agreement with your chosen aged care provider.

If you would like some advice on choosing an aged care provider, click here.

Choosing Brightwater

If you would like to proceed with Brightwater as an aged care provider, give us a call on 1300 223 968 or email [email protected].

Our Welcome Team will review your support plan and the level of care you require. We will also arrange a face-to-face appointment at home at a time convenient to you.

After meeting with you at home, our team then supports you with the paperwork process including the services agreement, payment options, income and asset assessment. They will also begin discussions with our scheduling team to make sure we can action the new services in a timely manner.

Once the paperwork is complete and a start date confirmed with our scheduling team, we’ll confirm when our first visit will be.

Other articles you may be interested in

View more content
home-care-creative-sessions.png Article

What can I use my Home Care Package (HCP) budget on?

Home Care Packages provide individuals the ability to stay independent, at home and in control of their aged care services. Depending on your Home Care Package level, you will have a different budget to spend on home care and services.

5 min read
Brightwater-220914-1688.jpg Article

Research to make Advance Care Planning easier

Do your loved ones know your wishes for your future health and personal care? If so, you may have prepared an Advance Care Directive.

6 min read
Ian Smith TCC Article 2.png Article

Making the most of transitional care

Subsidised by the state and federal governments, the Transition Care Community (TCC) program gives short-term support to older people so they can continue their recovery after leaving hospital. Here is how the TCC program helped Ian Smith return to the bowling green.

6 min read

The advice provided on this website is general advice only. It has been prepared without taking into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice, having regard to your own objectives, financial situation and needs. If any products are detailed on this website, you should obtain a product disclosure statement relating to the products and consider its contents before making any decisions. Where quoted, past performance is not indicative of future performance.

Brightwater Care Group disclaims all and any guarantees, undertakings and warranties, expressed or implied, and is not liable for any loss or damage whatsoever (including human or computer error, negligent or otherwise, or incidental or Consequential Loss or damage) arising out of, or in connection with, any use or reliance on the information or advice in this website. The user must accept sole responsibility associated with the use of the material on this site, irrespective of the purpose for which such use or results are applied. The information in this website is no substitute for specialist advice.