Key takeaways

  • This guide offers a detailed explanation of each section in your statement, making it easier for you to understand your home care services summary.
  • Your Brightwater at Home statement is informational only, distinguishing it clearly from an invoice - no immediate payment is required upon its receipt.
  • For any required payments, a separate invoice will be provided.
  • If you need assistance or have questions about your statement, Brightwater support is just a phone call or email away, ensuring you're always informed.

Understanding Your Brightwater at Home Statement

A Simple Guide

Navigating through your Brightwater at Home statement shouldn't be a chore. We've designed our statements to be as clear and straightforward as possible, ensuring that you can understand every detail of your home care services. This article will walk you through how to read your statement, what each section means, and where to find essential information. Importantly, it’s key to note that your Brightwater at Home statement is not an invoice, and no payment is required upon its receipt. If any payments are needed, you will receive a separate invoice detailing the amount and payment instructions. And remember, if you ever need a helping hand or further clarification, we're just a call or email away.

When You Receive Your Statement

Your statement arrives monthly, reflecting the services you've received, the costs incurred, and any adjustments made during the statement period. It's a comprehensive snapshot of your account's status, designed with clarity in mind.

Key Sections of Your Statement

Statement Print Date: This is the date when your statement was generated. It's important to note that any changes occurring after this date will be reflected in the following month's statement.

Closing Balance: This figure represents your account's closing balance on the last day of the month, incorporating all charges, income, and adjustments throughout the statement period.

Pending Charges: If there are any charges awaiting approval, they'll be listed here. These are deducted from the total, ensuring you have a clear view of what's pending.

Available/Remaining Balance: The final amount available at month's end, including any pending charges, giving you a clear picture of your balance.

Package Income: This section summarises the income received during the statement period, providing a breakdown of sources.

Expenditure Overview: Here, you'll find a summary of charges and expenses incurred, from services rendered to external purchases and management fees.

Expenditure Details: A detailed account of all charges during the statement period, including care and package management fees.

Adjustments: Any adjustments, such as refunds or brokered services, made during the statement period are summarised here.

Additional Information: Summarises your available balance and details where the funds are held.

Need Assistance?

If you find yourself needing assistance or have questions about your statement, please don't hesitate to contact us. Our team is ready to provide the support you need, ensuring you're fully informed about your home care services.

For general assistance: For general assistance please call or email your coordinator. If you are not sure who your coordinator is, or have their contact information, give us a call on 1300 223 968.

Brightwater is committed to providing transparent, easy-to-understand statements for our at-home care clients. We believe in clear communication, ensuring that you and your loved ones can easily manage and understand the services and support you receive from us.

The advice provided on this website is general advice only. It has been prepared without taking into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice, having regard to your own objectives, financial situation and needs. If any products are detailed on this website, you should obtain a product disclosure statement relating to the products and consider its contents before making any decisions. Where quoted, past performance is not indicative of future performance.

Brightwater Care Group disclaims all and any guarantees, undertakings and warranties, expressed or implied, and is not liable for any loss or damage whatsoever (including human or computer error, negligent or otherwise, or incidental or Consequential Loss or damage) arising out of, or in connection with, any use or reliance on the information or advice in this website. The user must accept sole responsibility associated with the use of the material on this site, irrespective of the purpose for which such use or results are applied. The information in this website is no substitute for specialist advice.