My application has been approved, what happens now?

3 min read

The paperwork is complete, you’ve signed your agreement and you’re joining Brightwater. What happens now, now that you are waiting for your services to start?

If you would like more information on how to apply for Brightwater at Home, check out our guide to applying.

Your new coordinator gets in touch

Once all the paperwork for Brightwater at Home has been completed and agreements signed, your new coordinator will ring you to organise a visit. This will be within 2 to 3 business days of completing the paperwork.

Have a think about a day and time which suits you and any family support you would like to have during the visit. If you need assistance with any translation services, just let our coordinator know.

Your coordinator will develop a comprehensive care plan with you during this visit. This plan outlines your goals, and how we optimise our services with already existing support.

Our nursing team will make a visit

A few days after our coordinator visits, you will receive a visit from one of our Registered Nurses. They will complete a clinical health assessment, which aims to reconfirm your care plan and also pre-empt any future concerns or treatment plans which can be planned for.

This visit will normally happen within 2 to 3 business days after our coordinator comes to visit. Let your coordinator know if you would like to have family present for your nurse visit and be ready with your current medication.

Services will begin

Your new coordinator will let you know an estimated commencement of services during your first visit.

Your coordinator will leave their contact information with you in case you need any assistance during this time.

So don’t delay, if you would like Brightwater at Home to support you at home, give us a call on 1300 223 968 or email [email protected].

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