Key takeaways

  • Many providers offer tours of their residential aged care homes, we recommend calling your preferred provider to discuss their process.
  • To organise a tour of a Brightwater home, give our Welcome Team a call on 1300 223 968 or email [email protected].

Touring residential aged care homes

Choosing a residential aged care home is a big decision. So it makes sense that many families would like to take tours of the home before deciding which home is right for them.

Here’s what you need to know about touring residential aged care homes.

Can you tour residential aged care homes in person?

Yes! Many providers offer tours of their residential aged care homes. However, the process for each provider will be different. We recommend calling your preferred provider and asking what their tour process is.

How do I organise a tour with Brightwater?

To organise a tour of a Brightwater home, it’s as simple as giving our Welcome Team a call on 1300 223 968 or emailing [email protected].

Our Welcome Team will let you know the available times for tours, any visitor protocols currently in effect and assist with registering your interest.

Important note: We are mindful our homes are a home for our residents, and they are our top priority. We are mindful to reduce risks and interruptions on their day. Our Welcome Team will be able to guide you through the process of organising a tour at a suitable time.

How to prepare for a tour

Tours are an important information gathering opportunity in your aged care journey. Before attending your tour, we recommend:

  • Check with your provider or have a look on Google Maps to work out the parking options at the home.
  • Bring a list of questions about the specifics of the home for the tour. For example, what does a day look like at the home, what does the activity schedule include, what are the menu options, are all common questions for the tour.
  • Bring a notebook and pen if you would like to jot information down on the tour.

If you have any questions regarding your tour, whether before or after the tour, our Welcome Team would love to know. Feel free to give them a call or you can always reach us at 1300 223 968.

Introducing – virtual tours!

One of the fantastic improvements of the digital age is the introduction of virtual tours. Many providers now offer a virtual tour of their home on their website. Allowing families (including families living interstate and overseas) to get an idea for the interior of the home online.

These tours can provide a fantastic introduction to a home prior to registering your interest.

The advice provided on this website is general advice only. It has been prepared without taking into account your objectives, financial situation or needs. Before acting on this advice, you should consider the appropriateness of the advice, having regard to your own objectives, financial situation and needs. If any products are detailed on this website, you should obtain a product disclosure statement relating to the products and consider its contents before making any decisions. Where quoted, past performance is not indicative of future performance.

Brightwater Care Group disclaims all and any guarantees, undertakings and warranties, expressed or implied, and is not liable for any loss or damage whatsoever (including human or computer error, negligent or otherwise, or incidental or Consequential Loss or damage) arising out of, or in connection with, any use or reliance on the information or advice in this website. The user must accept sole responsibility associated with the use of the material on this site, irrespective of the purpose for which such use or results are applied. The information in this website is no substitute for specialist advice.