Brightwater The Village, a welcoming aged care home in Inglewood

While we are in a phase of no community transmission in WA, external outings are permitted when they can be conducted in a safe manner. This means that there are appropriate infection prevention measures in place and an agreement by the resident and family to provide accurate information and engage in risk mitigation procedures whilst on the outing and screening procedures on return.  Your Service Manager or Program Leader will be able to provide you with the relevant risk assessment form.

Yes, you are entitled to take 52 days of social leave in a financial year. 

While you are on social leave, you will still be required to pay your agreed fees and daily accommodation costs.

Brightwater will continue to hold your place for you while you are on social leave.

Please contact us if you need to extend the period of time that you are on social leave.

If extra social leave is required in addition to the 52 days, an additional fee will be charged to secure your place at Brightwater.

If you are away from Brightwater for 7 days or more and you have not notified us, we may not be required to continue to secure a place for you. However, we will write to you before any such decision is taken.

We would appreciate it if you could update us on any changes to your condition while on social leave.

There is no limit on the length of time that you can leave Brightwater to be in hospital.

While you are in hospital, you will still be required to pay your agreed fees and daily accommodation costs.

Brightwater will continue to hold your place for you while you are in hospital.

Yes, you can request to take a period of temporary leave from Brightwater due to an emergency situation, such as the COVID-19 pandemic.

Taking emergency leave will not impact on your social leave entitlements.

While you are on emergency leave, you will still be required to pay your agreed fees and daily accommodation costs.

Brightwater will continue to hold your place for you while you are on emergency leave.  Brightwater will not require you pay any additional fees to hold your place.

We would appreciate if you could update us on any changes to your condition while on emergency leave and when you intend to return to Brightwater.

We're happy to support you in the process of organising care for your elderly parent.

Simply give us a call on 1300 223 968 and ask to speak to our Welcome Team, who will gather some information about your parent and then explain the next steps to securing a suitable home.

From a government perspective, your first action is to register with My Aged Care and request an assessment for residential aged care, which is a requirement when seeking aged care services.

Click here for a quick and easy guide to getting started.

This is an assessment carried out by the Aged Care Assessment Team (ACAT) when an individual is hoping to access subsidised aged care services.

An assessment can be arranged through My Aged Care after you have registered for and acquired an Aged Care number.

What the government pays and what you pay depends on your financial situation and the outcome of your Income and Assets Assessment with Centrelink or Veterans Affairs.

Our waiting lists vary from site to site.

So that you're ready when a vacancy arises, we will assess your needs, match you to the site which can best support your needs, provide a tour and help you complete the necessary paperwork to secure a position on our waiting list as soon as we can.

Completing an Income and Assets Assessment will ensure that you do not pay more aged care fees than necessary.

Yes, appointments can be made to view our aged care homes.

Please call 1300 223 968 and ask to be put through to our Welcome Team who will schedule a time for you at the homes that best suit your needs.

Yes, we do offer accommodation for married couples in some of our aged care homes.

Give our Welcome Team a call on 1300 223 968 and we'll let you know what is available.

It is easy to transfer from another aged care provider to Brightwater.

Typically, your current provider will require a letter in writing giving 7 days notice to leave. Our Welcome Team can then assist you with documentation and support you as you transfer to us.

Yes, you can keep your own GP if they are willing to visit, make a house call as required and provide an after hour service.

Otherwise, your family is free to take you to a GP and organise/deliver medications.

Yes!

You can bring a comfy chair, a TV and TV stand and one or two small personal furniture items such as a display cabinet, bookcase or bedside cupboard.

Yes, we cater for many special dietary requirement needs such as diabetes, vegetarian or vegan diets, allergies or medical conditions such as dysphagia.

Please discuss any specific dietary requirements with our Welcome Team.

Your satisfaction is important to us - we want to make sure you will feel welcome and supported at all times.

Please discuss any concerns with your site Service Manager who will do whatever they can to understand your concerns and meet your expectations. 

However, if you remain unsatisfied you can request to leave your new home to transfer to another Brightwater home or if all opportunities are exhausted, advise of your intention to leave.