FAQs

What if I don't like my new home?

Your satisfaction is important to us - we want to make sure you will feel welcome and supported at all times.

Please discuss any concerns with your site Service Manager who will do whatever they can to understand your concerns and meet your expectations. 

However, if you remain unsatisfied you can request to leave your new home to transfer to another Brightwater home or if all opportunities are exhausted, advise of your intention to leave.