Key takeaways

  • We accept referrals through the My Aged Care portal for CHSP and contact you directly to organise your services.
  • For HCP we require the letter with your referral code to confirm you've been assigned a package.

I’ve rung and registered interest in a home care – what now?

You’ve rung and spoken to our fantastic Welcome Team. You’ve answered some questions, and they’ve taken your information. What happens now?

If you need a reminder for what happens next, read on.

If you’ve rung about the Commonwealth Home Support Programme (CHSP)

If you’ve given us a ring about the Commonwealth Home Support Programme, its likely to see if we are currently accepting referrals. We accept referrals through the My Aged Care portal and contact you directly to organise your services.

If you need to ring us regarding your CHSP referral, upcoming appointment, or agreement, we can often put you straight through to the team to help with your enquiry.

Not sure what the Commonwealth Home Support Programme is? Click here to find out more.

If you have rung about a Home Care Package (HCP)

If you have rung to register your interest in a HCP, we will often ask you which letter you have received from My Aged Care. The letter we are looking for is the letter explaining you have been assigned a home care package.

This letter will begin with ‘You’ve been assigned a home care package’.

It will also include a referral code in red on page 2. This is the referral code we will use to begin your HCP application.

If you haven’t received this letter yet, our team will let you know what steps we are waiting to take. If you have any questions about Home Care Packages, click here or give us a call on 1300 223 968.

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