The Support at Home program is a new aged care initiative launching in 2025, set to replace existing Home Care Packages from November 1, offering a simpler and more flexible way to get the care you need.
At Brightwater, we offer personalised home care services in Perth designed to help you or your loved one remain independent at home for longer, with the right support in place.
You can pick and choose the services that work best for you, depending on the level of support you’ve been approved for. Below are some of the services your funds can cover:
Have peace of mind knowing you can live independently and safely in your own home. In collaboration with your GP, our nursing team can provide the medical care you need. Our clinical services include assessments, wound care, medication management, continence and catheter care, and chronic disease management.
Plus, your care worker can prompt you when it’s time to take your medication. In consultation with our nursing team, we can help you keep track of your Webster Pack and assist in applying topical creams or eye drops.
Improve your mobility, strength, and confidence at home and in the community. We’ll work with you on goal-oriented plans, reconditioning after injury or stroke, and tailored exercise programs to help you stay active and independent.
Support your communication, nutrition and overall wellbeing with therapies tailored to your needs. Our team includes speech pathologists, dietitians, music therapists, social workers and more to provide holistic, top-quality care.
Feeling and looking your best will never go out of style. Your support worker can be on stand-by if you need extra support. Our personal services include hair care and shaving, make-up and beauty, getting dressed, oral health, continence management and showering.
Your support worker can accompany you to appointments and social events with their own transport. We can arrange to drop you off or pick you up from somewhere, including the hospital. And if you want to get out and about on your own, we can even arrange taxi vouchers.
We all need a break now and then. Maybe there’s a to-do list to tick. Or maybe someone just needs to be a daughter again. Whatever the reason, our respite services are there so carers can take a breather whenever they need. Our Brightwater at Home team is trained to provide respite and care for people in their own homes, so there’s no need to worry.
As part of our respite care service, our support workers coordinate meaningful activities and interactions during daily visits, or a couple of visits per week. This gives our clients the chance to experience new things, while giving carers the chance to take some time out.
We can lend a hand with the essentials at home, including sweeping, mopping, ironing, dusting, vacuuming and more. Your support worker can keep your bathroom and kitchen spick and span, and can also keep on top of the laundry. We can also help arrange more heavy duty cleaning like upholstery, windows, carpets and ‘spring cleaning’.
Got a green thumb? So do we! Our gardening service includes mowing, pruning, and weeding. We want you to keep doing what you love.
You can tick off your to-do list a whole lot quicker. Your support worker can help do the shopping, whether that’s for everyday groceries or birthday and Christmas presents. We’ll help you come up with ideas and can lend a hand when it comes to wrapping. And if you need to pop in to the pharmacy, post office, or drycleaner, that’s no problem.
If you want to bake your grandkid’s favourite cookies, make your famous lasagne or just enjoy a warm, home-cooked meal, we'll be there to lend a hand. Our meal preparation service includes chopping, grating, roasting, sautéing – you name it. We can even help prepare your weekly menu or arrange meal deliveries.
At Brightwater, we’re here to make managing your support at home easier. From day one, you’ll have a dedicated Care Partner who’ll get to know you, understand your goals and help you make the most of your funding.
Whether you’re focused on your health, happiness, or making your home more comfortable, our services cover all the essentials — plus a few extras you might not have thought of!
Your Care Partner will:
Design a support plan with you that fits your lifestyle
Work with our health professionals to meet your needs
Keep your plan updated if your needs or goals change
Be your main point of contact for any questions or concerns
With Support at Home, you only pay for the services you use (plus the 10% care management fee). The cost of your care will depend on the services you choose and your personal financial situation.
After your assessment, you’ll receive a quarterly budget from the government based on your care needs. This budget helps fund the support and services that matter most to you.
There’s also additional funding for longer-term supports like assistive technology or home modifications, so these won’t reduce your regular care budget.
Budget levels at a glance:
| Support Level | Quarterly Budget | Annual Budget |
| Level 1 | ~$2,750 | ~$11,000 |
| Level 2 | ~$4,000 | ~$16,000 |
| Level 3 | ~$5,500 | ~$22,000 |
| Level 4 | ~$7,500 | ~$30,000 |
| Level 5 | ~$10,000 | ~$40,000 |
| Level 6 | ~$12,000 | ~$48,000 |
| Level 7 | ~$14,500 | ~$58,000 |
| Level 8 | ~$19,500 | ~$78,000 |
If you don’t use the full amount, you can carry over leftover funds each quarter – up to $1,000 or 10% of your budget, whichever is more.
This is the work we do behind-the-scenes to keep your care running smoothly, including:
This way, your care stays flexible, personal and perfectly fits your lifestyle.
When you begin with Brightwater, we use your Support at Home level to create a care plan to utilise your funds and ensure you receive the best possible home care in Perth. Available below are the different rate guides for our services:
General Fee ScheduleBased on your income and assets, the government may ask you to contribute to the cost of your independence and everyday living services.
Contribution rates are set as a percentage of the price of each service. The percentage contribution to the cost of services is:
| Clinical Care | Independence | Everyday Living | |
| Full pensioner | 0% | 5% | 17.5% |
| Part pensioner & Commonwealth seniors health card eligible | 0% | Between 5% and 50% depending on income & assets | Between 17.5% and 80% depending on income & assets |
| Self-funded retiree | 0% | 50% | 80% |
Once you've received your Support at Home letter of approval, just give us a call on 1300 223 968. We'll talk you through your funding level and explain the range of support services available.
From there, we’ll meet with you to go over the details, complete any paperwork, and start shaping a care plan that suits your life. Together, we'll work out what kind of help you need, how often you need it and the times that suit you best.
With everything in place, we’ll get your support underway so you can start enjoying the help you need at home.
From physio to occupational therapy, nursing to speech pathology, our close-knit in-house team of allied health professionals work together seamlessly to help you maintain your independence at home.
When you join Brightwater, your Care Partner will bring together a team of our health care professionals, tailored to you. Rest assured, your needs are our priority, and we will work together to keep you safe and well.
Plus, at Brightwater we have a specialised research and innovation centre, which collaborates with national and international universities to find solutions to improve the quality of lives of our clients.
Support at Home is the new aged care program replacing Home Care Packages and Short-Term Restorative Care (STRC) from November 2025.
It’s designed to make care simpler, more flexible and more transparent — so you can get the right support when you need it.
Support at Home is for older Australians aged 65 and over, or 50 and over for Aboriginal and Torres Strait Islander people, who need a bit of help to live independently at home.
If you have a Home Care Package, your services will automatically roll over to the new Support at Home system. You won’t lose your care or need to reapply.
The government’s “no worse off” policy means that if you already receive a Home Care Package, you will not pay more or lose any services when you move to Support at Home.
The new program offers eight levels (instead of four), a single assessment, clearer pricing, more flexibility, and better alignment of care to your needs.
You’ll get a quarterly budget, and unused funds can carry over (up to 10% or $1,000).
Services fall into three categories: clinical care (nursing, allied health, therapies), independence supports (personal care, transport, respite), and everyday living (e.g. cleaning, gardening, shopping, meal prep etc).
Short-term pathways give you extra support when you need some extra help or a short time.
These include:
Restorative Care Pathway – to help you regain strength and confidence
Assistive Technology & Home Modifications – to make your home safer and easier to live in
End-of-Life Pathway – for compassionate support in the later stages of life
You can apply through My Aged Care by calling 1800 200 422 or applying online.
If you’d like help getting started, the Brightwater team can guide you through the process and help you prepare for your assessment.
We create communities where people connect and belong, thriving through progressive and responsive care.
Whether in your own home, or one of ours, we keep you connected to what matters most, in the communities you belong so you can thrive.
As specialists in acquired and progressive neurological conditions we support people living with Brain Injuries, Dementia, and Huntington's Disease to reach their full potential. Designing bespoke programs and world leading homes including BrightRespite, Piara Waters Huntington's Disease and Oats Street brain rehabilitation, to provide innovative care and a pathway to greater independence.
We are the only WA aged care and disability provider with a dedicated Centre for Research & Innovation – a hub of discovery, collaborating with national and international universities to find innovative solutions to improve the quality of lives of our clients.
For over 100 years, we’ve been there for West Australians from all walks of life. With humble beginnings in Subiaco, today we provide services all across Perth.
