Refer - NDIS & Community Services

Referring to Brightwater's NDIS & Community Services

New clients need a completed referral form to begin their application.

If you have any questions of need help to complete this form, please contact the Brightwater Welcome Team on 1300 223 968 or email [email protected]

Ensuring your Safety

As a Registered NDIS Provider, Brightwater is committed to meeting strict quality and safety standards. The NDIS Quality and Safeguards Commission exists to protect your rights as an NDIS participant. You can contact them if you need to:

• Verify that your provider is NDIS-registered
• Report a complaint
• Seek advice if you feel your services are not being delivered safely

Your key rights and protections include:

• Choice and control over your supports and funded services
• Protection from abuse, violence, and neglect
• Confidentiality and privacy of your personal information
• Access to advocacy for independent support and advice
• Right to complain without fear of retribution

Independent Advice & Advocacy

We understand that navigating the NDIS can sometimes be complex. If you ever need independent advice – whether about your options, funding concerns, or other challenges – advocacy services can provide guidance and support. For your convenience, we have created a list of WA disability advocacy services as well as key support contacts in Perth in the linked document.

Feedback

We value your feedback to help us improve and encourage you to share your experiences – whether compliments or complaints.

You can also provide feedback to NDIS:

Phone: 1800 800 110