“I felt I’d been given a second chance at life. It made me stop and think about who I am, what I want to achieve, and how I want to show up for others.”
When Brightwater Senior Occupational Therapist Elissa Munro underwent open-heart surgery in 2023, it became more than a medical event; it was a turning point.
That journey of reflection led her to Memory Bridge, a program that deepened her perspective on person-centred care and the power of simply listening.
Elissa had been aware of the program, but it was only after her surgery that she felt ready to embrace it fully. The timing felt right to step into something that would stretch her personally and professionally.
What she discovered was both grounding and uplifting. Surrounded by people from around the world who shared a passion for dementia care, Elissa found reassurance in their shared commitment and energy in their conversations.
"It was heartening to know that so many others are working to make a difference - we reflected deeply, and I came away with a renewed sense of purpose."
"Working in aged care can be challenging and emotional, but I view it as a true calling. To be part of an industry where I can hopefully make an impact on others - people living with dementia and those who love and care for them is such a privilege."
The retreat gave her practical insights to bring home to Brightwater. By focusing less on problem-solving and more on listening, she's helping colleagues strengthen their person-centred practice and supporting residents to feel more understood and valued.
"Sometimes the greatest gift we can give is our presence. That reminder has changed how I work, and I know it can help others too."
The most memorable lesson, she says, was permission to slow down.
"I realised I don't always need to problem-solve. Sometimes the act of listening itself is incredibly powerful. As a therapist, that's challenging because we're so often called on to fix things. I've also realised I don't need to have all the answers. My fear of failure can hold me back, but now I choose to see it differently: it's better to try and if it doesn't work, keep trying."
Since returning, Elissa shared her learnings from her experience at Memory Bridge with the Allied Health and Capacity Building team. It was not only well-received but also deeply impactful. The team came away inspired to think differently about how they listen, connect, and support residents in their everyday practice.
Asked what she carries forward most from her time with Memory Bridge, Elissa pauses before offering the simplest answer. “Gratitude and listening that says: I’m with you. Sometimes that’s enough, and often, it’s everything.”
For Elissa, that lesson continues to shape not only her work, but the way she approaches each day - with presence, purpose, and a commitment to truly see the person in front of her.
