Who are carers?

Carers provide ongoing care, support and assistance to a person with disabilities or a chronic illness, including mental illness, or who are frail. Carers do not receive a salary or wage for the care they provide. Caring is one of the most significant forms of unpaid work in the community and is integral to Western Australia's aged, disability, health, mental health, and palliative care systems.

Brightwater recognises the role of carers in the community and this site provides carers with regular updates, support resources, opportunities for feedback and access to policies and procedures.

Latest Updates

Huntington's disease village at Piara Waters

We are excited to be in the planning stages for our new Huntington's disease campus in Piara Waters.

Brightwater & COVID-19

Brightwater continues to ensure the health and wellbeing of our most vulnerable clients is our top priority. Our COVID-19 web-page includes our latest COVID-19 communications updates as well as a list of Frequently Asked Questions. 

Other Resources

NDIS Toolkit

The NDIS Toolkit helps guide individuals with a disability and their support network to effectively plan for the NDIS and the supports they need.

Brightwater Carer’s Recognition Advisory Group (CRAG)

Brightwater Care Group recognises the importance of carers and their role in providing feedback, to assist us in continuing to provide outstanding care.

Client and Carer Feedback

Brightwater appreciates feedback from our clients as well as their relatives and friends.

Whether positive or negative, your comments are a valuable tool to help us continue providing the best quality services.

The below link will ensure that your feedback is directed to the relevant department.


Provide your feedback here



Brightwater Policies and Procedures

We have provided access to policies that are frequently requested from clients and carers. The majority of the documents below are provided during your onboarding with Brightwater. If you wish to request access to additional polices or seek further information then please use the form below.

Privacy Policy

The purpose of this policy is to ensure that Brightwater Care Group are aware of their legal responsibility when collecting, handling, storing, accessing and correcting personal information.

Feedback Procedure

This procedure outlines how Brightwater encourages and manages feedback, including complaints, compliments and suggestions from clients, their families, carers or other representatives and any other Brightwater stakeholder.

Visitor Access to Residential Facilities

This procedure guides the requirements a visitor needs to undertake before entering a Brightwater residential facility. These requirements are to be undertaken as a way to mitigate the introduction of COVID-19 into residential facilities.

Policy and Procedure Request

Support resources

Brightwater has collated a number of useful resources for carers seeking guidance and support.