Getting started with Residential Aged Care

We understand that every person and every story is unique and we’ll be here to guide you through getting started with residential aged care.

From arranging an assessment right through to moving in, Brightwater is here to support you or someone you love every step of the way in settling into your new home.

We will also help you understand what aged care home is right for you, and explain the fees and funding, to ensure you are comfortable making a decision to join our Brightwater community.

1. Arrange an assessment

Before you can apply, you’ll need to be assessed by an Aged Care Assessment Team (ACAT).

Your GP can make a referral, or you can arrange one directly with My Aged Care.

2. Talk to our team

Give us a call on 1300 223 968 and let us know your preferences.

We have 11 homes across Perth, all catering for different needs.

Note: To help determine your level of funding, you will need an Income & Assets assessment from Centrelink or the Department of Veterans’ Affairs. You can download a form here or we can send you one in the mail.

You can find an explanation of aged care costs here.

3. Fill out an application form

We will send you an admissions enquiry pack.

Once you’ve completed your application form, send it back to us along with your support plan from the Aged Care Assessment Team (ACAT).

Note: Please make sure that your completed income and assets form has been sent to Centrelink or the Department of Veterans’ Affairs. The outcome of your assessment will determine if you are eligible for government assistance.

4. Await a clinical assessment

It’s important that your care is right for you.

So that we can get to know you better, we’ll arrange a clinical assessment. This information ensures that everything is in order when you arrive.

5. View the premises

Before you move in, you and your loved ones can view your chosen home.

Our friendly team will give you the grand tour and answer any questions you may have.

View all 11 of our aged care homes here.

6. Move into your new home

Welcome to the Brightwater family!

We can’t wait to get to know you, and we hope you make some new friends along the way.

Frequently asked questions

View All FAQ’s
  • Can I take my loved one out on excursions?

    While we are in a phase of no community transmission in WA, external outings are permitted when they can be conducted in a safe manner. This means that there are appropriate infection prevention measures in place and an agreement by the resident and family to provide accurate information and engage in risk mitigation procedures whilst on the outing and screening procedures on return.  Your Service Manager or Program Leader will be able to provide you with the relevant risk assessment form.

  • Can I take social leave, for example for day trips or family holidays?

    Yes, you are entitled to take 52 days of social leave in a financial year. 

    While you are on social leave, you will still be required to pay your agreed fees and daily accommodation costs.

    Brightwater will continue to hold your place for you while you are on social leave.

    Please contact us if you need to extend the period of time that you are on social leave.

    If extra social leave is required in addition to the 52 days, an additional fee will be charged to secure your place at Brightwater.

    If you are away from Brightwater for 7 days or more and you have not notified us, we may not be required to continue to secure a place for you. However, we will write to you before any such decision is taken.

    We would appreciate it if you could update us on any changes to your condition while on social leave.

  • What happens if I need to take leave to go to hospital?

    There is no limit on the length of time that you can leave Brightwater to be in hospital.

    While you are in hospital, you will still be required to pay your agreed fees and daily accommodation costs.

    Brightwater will continue to hold your place for you while you are in hospital.

  • Can I take leave for emergency reasons, such as the COVID-19 pandemic?

    Yes, you can request to take a period of temporary leave from Brightwater due to an emergency situation, such as the COVID-19 pandemic.

    Taking emergency leave will not impact on your social leave entitlements.

    While you are on emergency leave, you will still be required to pay your agreed fees and daily accommodation costs.

    Brightwater will continue to hold your place for you while you are on emergency leave.  Brightwater will not require you pay any additional fees to hold your place.

    We would appreciate if you could update us on any changes to your condition while on emergency leave and when you intend to return to Brightwater.

  • What is an ACAT assessment and how can I arrange one?

    This is an assessment carried out by the Aged Care Assessment Team (ACAT) when an individual is hoping to access subsidised aged care services.

    An assessment can be arranged through My Aged Care after you have registered for and acquired an Aged Care number.

  • What do I pay and what does the government pay?

    What the government pays and what you pay depends on your financial situation and the outcome of your Income and Assets Assessment with Centrelink or Veterans Affairs.


  • How long is the waiting list to access residential aged care?

    Our waiting lists vary from site to site.

    So that you're ready when a vacancy arises, we will assess your needs, match you to the site which can best support your needs, provide a tour and help you complete the necessary paperwork to secure a position on our waiting list as soon as we can.

  • Why do I need to complete an Income & Assets form?

    Completing an Income and Assets Assessment will ensure that you do not pay more aged care fees than necessary.

  • Do you offer residential accommodation for married couples?

    Yes, we do offer accommodation for married couples in some of our aged care homes.

    Give our Welcome Team a call on 1300 223 968 and we'll let you know what is available.

  • How do I transfer to Brightwater from another aged care home?

    It is easy to transfer from another aged care provider to Brightwater.

    Typically, your current provider will require a letter in writing giving 7 days notice to leave. Our Welcome Team can then assist you with documentation and support you as you transfer to us.

  • Do you cater for special dietary requirements?

    Yes, we cater for many special dietary requirement needs such as diabetes, vegetarian or vegan diets, allergies or medical conditions such as dysphagia.

    Please discuss any specific dietary requirements with our Welcome Team.

  • What if I don't like my new home?

    Your satisfaction is important to us - we want to make sure you will feel welcome and supported at all times.

    Please discuss any concerns with your site Service Manager who will do whatever they can to understand your concerns and meet your expectations. 

    However, if you remain unsatisfied you can request to leave your new home to transfer to another Brightwater home or if all opportunities are exhausted, advise of your intention to leave.