What I love most about my job is making a difference in my clients’ lives. I love coming to work, knowing I am able to use creativity and spontaneity to make someone’s day more meaningful, or even just to help them focus on what they can do instead of what they can’t.
Rozanne always treats her clients with the respect and dignity they deserve.
It’s about treating each person as an individual and fellow human being, building rapport and knowing what my clients like and dislikes. It’s about giving them my full attention, even if it is just spending 5 minutes solely with a client, listening and chatting with them.
Supporting my clients to gain confidence and be proud of what they have achieved is super rewarding. Advocating for or supporting them to advocate for themselves is very important to me.
During COVID-19 Rozanne has reinforced a strong sense of stability and calm with her clients.
I have been able to spend a lot more time engaging with clients and help them to connect with loved ones. I continue to display patience, care and compassion for my clients as, like all of us, they went through stages of frustration and or feeling sad.
And sometimes, her clients inspire Rozanne in her own hobbies.
I recently took up crocheting – after teaching one of my clients (from a video on YouTube). I wanted to encourage them to continue their hobby and my client spontaneously started making all different kind of shapes and looking at patterns!