FAQs

How would I hear about an outbreak at my family member’s home?

If your loved one received a positive test, you will receive a call immediately.
 
Likewise if we receive a positive test in your family member’s home (even if they are not COVID-19 positive) we will telephone you directly within the first few hours of the result being made known to us.  This will be followed up with an email and text message, so please make sure your contact details are correct in our system by contacting your family member’s home if these change.
 
We will of course continue to keep you updated regularly.