01

Arrange an assessment

Before you can receive funding for At Home services, you’ll need to be assessed.

Note: If you’re self-funding your At Home services, you can skip this step.

Contact My Aged Care on 1800 200 422. They’ll ask you a series of questions to determine your care needs.

  • If you have entry-level care needs, you’ll meet face to face with your local Regional Assessment Service (RAS). They’ll determine what services you require.
  • If you have more complex care needs, your GP will need to make a referral to your local Aged Care Assessment Team (ACAT). They will determine what care package is right for you.

Some handy resources:

Thanks for all the assistance you've provided Mum and Dad. It's been very comforting knowing there's someone to walk me through this process, always in a professional, but more importantly, caring manner.
Sue
Daughter of Brightwater At Home clients
02

Talk to our team

Once you have your letter of approval, call us on 1300 223 968.

Based on the outcome of your assessment, we’ll let you know what services you can access, how soon they can start, and what it all adds up to.

Thank you to Brightwater, because the day you walked into my life is the day I started living again after many years.
Audrey
Brightwater At Home client for 5 years
03

Plan your support

One of our client coordinators will visit you at home and help you develop your support plan.

During this visit, you can select your services and sort out your schedule.

But before you dot the i’s and cross the t’s, we want to make sure you’re happy. We’ll find out what’s important to you, so you can keep on doing what you love.

Frequently asked questions at this step

I think I am the luckiest bloke in Australia having Brightwater help us.
Joe
Brightwater At Home client
04

Start your services

Once you’ve given us the go ahead, it’s time to get started!

We want to make sure your arrangement works for you, so don’t worry – we’ll review your tailor-made package as and when your needs change.

If you need At Home services after a hospital stay or while your carer takes a break, the process is a little different. Give us a call on 1300 223 968 and we’ll talk you through it.

Frequently asked questions at this step

I felt so supported from the beginning - it felt good to be supported and reassured.
Tania
Brightwater At Home client