Home Care Packages

Home Care Packages are personalised programs designed to help seniors live happier and healthier lives at home.

If you’re over 65, or an Aboriginal or Torres Strait Islander over 50, you could be eligible. Funded by the Australian Government, Home Care Packages available in four levels:

  • Level 1 – for basic care needs (worth approximately $9,000 a year)
  • Level 2 – for low-level care needs (worth approximately $15,750 a year)
  • Level 3 – for intermediate care needs (worth approximately $34,250 a year)
  • Level 4 – for high-level care needs (worth approximately $52,000 a year)

What will a Home Care Package cost?

If you’re approved for a Home Care Package, much of the cost will be covered by your funding. The government will pay these funds into your package for you to use as you like.

You will also need to contribute to the cost through:

  • Basic daily fee
    This fee is determined by the government, and is 17.5% of the single Age Pension. 
    Depending on your financial situation, this fee is negotiable or can be waived.
  • Income-tested fee
    Also determined by the government, you may be required to contribute more depending on your income
  • Care management fee
    This fee helps us cover necessities like your Coordinator, care planning, assessments, scheduling and more
  • Package management fee
    This fee helps us cover the cost of administration, and is charged according to your package level

You can download a copy of our fee schedule here.

To learn more about Home Care Packages, call us on 1300 223 968.

What services can I get?

The beauty of a Home Care Package is that it’s all up to you!

Depending on the package you’re allocated, you can pick and choose the services that suit you and your budget.

Once you come on board with Brightwater, you’ll be introduced to your very own Coordinator. They’ll get to know you and your goals, and will help you make the most out of your funding.

Whether you’re focused on improving your home, health or happiness, our range of services covers all the essentials – plus a few more you might not have thought of!

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Frequently asked questions

View All FAQ’s
  • What is the difference between CHSP and HCP?

    The Commonwealth Home Support Programme (CHSP) provides entry-level support for older people who are still able to manage living at home, but could do with some extra assistance. Services are prescribed by a Regional Assessment Service (RAS) and could include domestic help, personal care and or deliveries. CHSP is government subsidised, but there are still some hourly fees.

    Home Care Packages (HCP) are also government subsidised, but are for older people who have more complex needs. There are four levels of packages, as determined by an Aged Care Assessment Team (ACAT). Each package level has different funding, with recipients able to select what services they want to use their funding on.

    Visit our Fees & Funding page for more information.

  • Can I access services that are not covered in my funding?


    If services are not covered in your CHSP funding, you can self-fund for additional services.

    Those with Home Care Packages can use their funds for any services they like, and can also top up additional services using their own funds.

    For more information, give us a call on 1300 223 968.

  • How much do I need to pay for at home services?

    The hourly fee for CHSP is generally $12 an hour. If you are facing financial hardship, you may be able to have this waived.

    If you are receiving a home care package (HCP), you will pay a daily fee which is equal to 17.5% of the full aged pension.

    Visit our Fees & Funding page for more information.

  • Is support available if English is not my first language?

    Yes! Let us know your preferred language and we will do our best to pair you with a Support Worker who speaks your language.

  • What should I expect in my ACAT assessment?

    Times can vary, but assessments usually take between 45 and 75 minutes.

    An ACAT team member will visit you to gather all the information, asking a series of questions about your day-to-day life and health. They may ask you how you're managing with routine activities and if you require help with them, what support you have from family or friends, what health conditions you have or medications you take, how you feel your health is and whether or not you are having memory problems.

    They'll also make sure you understand the process of receiving aged care and discuss your options going forward. After your interview, they'll talk to the rest of their team and make a decision about the level of care you are eligible for.

  • What are the different levels of funding?

    Home Care Packages (HCP) provide four levels of funding.

    Level 1 is for basic care needs, Level 2 is for low level care needs, Level 3 is for intermediate care needs and Level 4 is for high level care needs. If you have entry-level care needs, you may be funded by the Commonwealth Home Support Program (CHSP).

    Visit our Fees & Funding page for more information.

    For more information on aged care funding, visit the My Aged Care website.