Arrange an assessment
Before you can receive funding for home care services, you’ll need to be assessed.
Note: If you’re self-funding your services, you can skip this step.
Contact My Aged Care on 1800 200 422. They’ll ask you a series of questions to determine your care needs.
- If you have entry-level care needs, you’ll meet face to face with your local Regional Assessment Service (RAS). They’ll determine what services you require. This funding is known as a Commonwealth Home Support Programme (CHSP)
- If you have more complex care needs, you'll meet with your local Aged Care Assessment Team (ACAT). They'll determine what Home Care Package level is right for you.
Some handy resources:
Talk to our team
Once you have your letter of approval, call us on 1300 223 968.
Based on the outcome of your assessment, we’ll let you know what services you can access, how soon they can start, and what it all adds up to.
Plan your support
One of our Coordinators will visit you at home and help you develop your support plan.
During this visit, you can select your services and sort out your schedule.
But before you dot the i’s and cross the t’s, we want to make sure you’re happy. We’ll find out what’s important to you, so you can keep on doing what you love.
Frequently asked questions at this step
Start your services
Once you’ve given us the go ahead, it’s time to get started!
We want to make sure your arrangement works for you, so don’t worry – we’ll review your tailor-made package as and when your needs change.
If you need home care services after a hospital stay or while your carer takes a break, the process is a little different. Give us a call on 1300 223 968 and we’ll talk you through it.