Getting started with Home Care

We can help you understand your options right from the start, to ensure you receive the best at home care services in Perth.

Our team will point you in the right direction of government resources that can guide you in applying for funding, and determine what level of care is right for you.

Plus once you have received your funding, our complete health and wellbeing team can offer all the support you need to keep being you – just with more jazz.

1. Arrange an assessment

Contact My Aged Care. They’ll ask you a series of questions to determine your care needs. If you’re self-funding your services, you can skip this step.

  • If you have entry-level care needs, you’ll meet face to face with your local Regional Assessment Service (RAS). They’ll determine what services you require. This funding is known as a Commonwealth Home Support Programme (CHSP)
  • If you have more complex care needs, you'll meet with your local Aged Care Assessment Team (ACAT). They'll determine what Home Care Package level is right for you.

Click here to download our step-by-step guide.

2. Talk to our team

Once you have your letter of approval, call us on 1300 223 968.

Based on the outcome of your assessment, we’ll let you know what services you can access, how soon they can start, and what it all adds up to.

3. Plan your support

One of our Coordinators will visit you at home and help you develop your support plan. During this visit, you can select your services and sort out your schedule.

But before you dot the i’s and cross the t’s, we want to make sure you’re happy. We’ll find out what’s important to you, so you can keep on doing what you love.

4. Start your services

Once you’ve given us the go ahead, it’s time to get started!

We want to make sure your arrangement works for you, so don’t worry – we’ll review your tailor-made package as and when your needs change.

Click here to view our Home Care Package fee schedule.

Frequently asked questions

View All FAQ’s
  • What is the difference between CHSP and HCP?

    The Commonwealth Home Support Programme (CHSP) provides entry-level support for older people who are still able to manage living at home, but could do with some extra assistance. Services are prescribed by a Regional Assessment Service (RAS) and could include domestic help, personal care and or deliveries. CHSP is government subsidised, but there are still some hourly fees.

    Home Care Packages (HCP) are also government subsidised, but are for older people who have more complex needs. There are four levels of packages, as determined by an Aged Care Assessment Team (ACAT). Each package level has different funding, with recipients able to select what services they want to use their funding on.

    Visit our Fees & Funding page for more information.

  • Can I access services that are not covered in my funding?


    If services are not covered in your CHSP funding, you can self-fund for additional services.

    Those with Home Care Packages can use their funds for any services they like, and can also top up additional services using their own funds.

    For more information, give us a call on 1300 223 968.

  • How much do I need to pay for at home services?

    The hourly fee for CHSP is generally $12 an hour. If you are facing financial hardship, you may be able to have this waived.

    If you are receiving a home care package (HCP), you will pay a daily fee which is equal to 17.5% of the full aged pension.

    Visit our Fees & Funding page for more information.

  • Is support available if English is not my first language?

    Yes! Let us know your preferred language and we will do our best to pair you with a Support Worker who speaks your language.

  • What should I expect in my ACAT assessment?

    Times can vary, but assessments usually take between 45 and 75 minutes.

    An ACAT team member will visit you to gather all the information, asking a series of questions about your day-to-day life and health. They may ask you how you're managing with routine activities and if you require help with them, what support you have from family or friends, what health conditions you have or medications you take, how you feel your health is and whether or not you are having memory problems.

    They'll also make sure you understand the process of receiving aged care and discuss your options going forward. After your interview, they'll talk to the rest of their team and make a decision about the level of care you are eligible for.

  • What are the different levels of funding?

    Home Care Packages (HCP) provide four levels of funding.

    Level 1 is for basic care needs, Level 2 is for low level care needs, Level 3 is for intermediate care needs and Level 4 is for high level care needs. If you have entry-level care needs, you may be funded by the Commonwealth Home Support Program (CHSP).

    Visit our Fees & Funding page for more information.

    For more information on aged care funding, visit the My Aged Care website.