CHSP Services

A Commonwealth Home Support Programme (CHSP) is available for seniors who need simple support.

Funded by the Australian Government, CHSP services can help you live a more independent life at home.

If you’re over 65, or an Aboriginal or Torres Strait Islander over 50, you could be eligible for government-subsidised home care.

What does CHSP cost?

If approved for CHSP, much of the cost will be covered by your funding.

You’ll only be asked to contribute an hourly fee for the services you receive, which is generally $12 an hour.

If you are experiencing financial hardship, you might be able to have this waived.

To learn more about CHSP, talk to us on 1300 223 968.

Our CHSP services include:

  • Cleaning

    We can lend a hand with the essentials at home, including sweeping, mopping, ironing, dusting, vacuuming and more.

    Your support worker can keep your bathroom and kitchen spick and span, and can also keep on top of the laundry.

  • Gardening

    Got a green thumb? So do we!

    Our gardening service includes mowing, mulching, pruning, planting, weeding and more.

    We want you to keep doing what you love. We can raise your garden beds or install eco-friendly systems to keep you connected to nature.

  • Meal Preparation

    If you want to bake your grandkid’s favourite cookies or make your famous lasagne, just tell us what we can do.

    Our meal preparation service includes chopping, grating, roasting, sautéing – you name it. We can even help prepare your weekly menu or arrange meal deliveries.

  • Shopping

    You can tick off your to-do list a whole lot quicker.

    Your support worker can help do the shopping, whether that’s for everyday groceries or birthday and Christmas presents. We’ll help you come up with ideas and can lend a hand when it comes to wrapping.

  • Transport

    Your support worker can accompany you to appointments and social events with their own transport.

    We can arrange to drop you off or pick you up from somewhere, including the hospital.

  • Personal Care

    Feeling and looking your best will never go out of style.

    Your support worker can be on stand-by if you need extra support. Our personal services include hair care and shaving, make-up and beauty, getting dressed, oral health, continence management and showering.

  • Social Support

    If you want to get more involved with the community, you can.

    We can arrange day trips and activities for a nice change of scenery. You could take up a new course, play a game of chess or simply visit the library.

    Whatever it is you want to do, we can do it with you.

What if I need more support?

You’ll be funded by CHSP if you haven’t been assessed as needing a Home Care Package yet. But don’t worry – you can always get reassessed if your needs change.

In the meantime, we can provide top-up services if your funding won’t cover the services you want, including dog walks, creative sessions, home modification, physiotherapy, podiatry and much more!

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Frequently asked questions

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  • What is the difference between CHSP and HCP?

    The Commonwealth Home Support Programme (CHSP) provides entry-level support for older people who are still able to manage living at home, but could do with some extra assistance. Services are prescribed by a Regional Assessment Service (RAS) and could include domestic help, personal care and or deliveries. CHSP is government subsidised, but there are still some hourly fees.

    Home Care Packages (HCP) are also government subsidised, but are for older people who have more complex needs. There are four levels of packages, as determined by an Aged Care Assessment Team (ACAT). Each package level has different funding, with recipients able to select what services they want to use their funding on.

    Visit our Fees & Funding page for more information.

  • Can I access services that are not covered in my funding?


    If services are not covered in your CHSP funding, you can self-fund for additional services.

    Those with Home Care Packages can use their funds for any services they like, and can also top up additional services using their own funds.

    For more information, give us a call on 1300 223 968.

  • Is support available if English is not my first language?

    Yes! Let us know your preferred language and we will do our best to pair you with a Support Worker who speaks your language.

  • How much do I need to pay for at home services?

    The hourly fee for CHSP is generally $12 an hour. If you are facing financial hardship, you may be able to have this waived.

    If you are receiving a home care package (HCP), you will pay a daily fee which is equal to 17.5% of the full aged pension.

    Visit our Fees & Funding page for more information.

  • What should I expect in my ACAT assessment?

    Times can vary, but assessments usually take between 45 and 75 minutes.

    An ACAT team member will visit you to gather all the information, asking a series of questions about your day-to-day life and health. They may ask you how you're managing with routine activities and if you require help with them, what support you have from family or friends, what health conditions you have or medications you take, how you feel your health is and whether or not you are having memory problems.

    They'll also make sure you understand the process of receiving aged care and discuss your options going forward. After your interview, they'll talk to the rest of their team and make a decision about the level of care you are eligible for.

  • What are the different levels of funding?

    Home Care Packages (HCP) provide four levels of funding.

    Level 1 is for basic care needs, Level 2 is for low level care needs, Level 3 is for intermediate care needs and Level 4 is for high level care needs. If you have entry-level care needs, you may be funded by the Commonwealth Home Support Program (CHSP).

    Visit our Fees & Funding page for more information.

    For more information on aged care funding, visit the My Aged Care website.